Contact Us
Existing Customers
Need to request documents or have a question about your insurance?
You can deal with much of your policy through our Existing Customers section:
Resources for Existing Customers
If you still wish to speak to an advisor or need to make a change to your policy please call us on the below numbers:
Telephone: 0344 557 0006
Telephone : 0344 573 1741 (Uber Partner Drivers)
Opening Hours for Car, Van & Taxi Insurance Customers
| Monday – Friday | 9:00 – 19:00 |
| Saturday | 9:00 – 16:00 |
| Sunday | Closed |
| Bank Holidays* | 10:00 – 16:00 |
*Closed Christmas Day & Boxing Day
Opening Hours for Household Insurance Customers
| Monday – Friday | 9:00 – 19:00 |
| Saturday | 9:00 – 16:00 |
| Sunday | Closed |
| Bank Holidays* | 10:00 – 16:00 |
*Closed Christmas Day & Boxing Day
New Customers
Telephone: 0344 557 0006
Opening Hours for Car, Van & Taxi Insurance Customers
| Monday – Friday | 9:00 – 19:00 |
| Saturday | 9:00 – 16:00 |
| Sunday | Closed |
| Bank Holidays* | 10.00 – 16:00 |
*Closed Christmas Day & Boxing Day
Opening Hours for Household Insurance Customers
| Monday – Friday | 8:30 – 18:00 |
| Saturday | 9:00 – 16:00 |
| Sunday | Closed |
| Bank Holidays* | 10:00 – 16:00 |
*Closed Christmas Day & Boxing Day
Complaints
You can find contact details for our complaints team here.
For full details of our customer feedback and complaints process, including the time frames in which we will respond to any issues that you raise, please read Our Commitment to Quality.
