Contact Us
Existing Customers
Need to make a change to your policy, request documents or have a question about your insurance?
You can deal with much of your policy through our Existing Customers section:
Resources for Existing Customers
Telephone: 0344 557 0006
Opening Hours for Car, Van & Taxi Insurance Customers
| Monday – Friday | 8:30 – 20:00 |
| Saturday | 9:00 – 16:30 |
| Sunday | Closed |
| Bank Holidays* | 10:00 – 16:00 |
*Closed Christmas Day & Boxing Day
Opening Hours for Household Insurance Customers
| Monday – Friday | 8:30 – 18:00 |
| Saturday | 9:00 – 16:00 |
| Sunday | Closed |
| Bank Holidays* | 10:00 – 16:00 |
*Closed Christmas Day & Boxing Day
To send us a message please complete the form below and we’ll answer your query as soon as we can.
New Customers
Telephone: 0344 557 0006
Opening Hours for Car, Van & Taxi Insurance Customers
| Monday – Friday | 8:30 – 20:30 |
| Saturday | 9:00 – 18:00 |
| Sunday | Closed |
| Bank Holidays* | 10.00 – 16:00 |
*Closed Christmas Day & Boxing Day
Opening Hours for Household Insurance Customers
| Monday – Friday | 8:30 – 18:00 |
| Saturday | 9:00 – 16:00 |
| Sunday | Closed |
| Bank Holidays* | 10:00 – 16:00 |
*Closed Christmas Day & Boxing Day
Complaints
You can find contact details for our complaints team here.
For full details of our customer feedback and complaints process, including the time frames in which we will respond to any issues that you raise, please read Our Commitment to Quality.
