How to Make a Complaint

We aim to get everything right first time, but we know that sometimes things can go wrong. We always do our best to resolve problems as quickly, thoroughly and fairly as possible. You can raise any issues or concerns by either, telephone, email or letter.

Telephone: 0800 440 2482

Monday – Friday8.30am – 5.00pm


You can write to us at:
The Complaints Department
Elmbrook House,
18-19 Station Road,
TW16 6SU.

For full details of our customer feedback and complaints process, including the time frames in which we will respond to any issues that you raise, please read Our Commitment to Quality.


Firm name; Complete Cover Group Limited
Period covered; 1st January 2017 to 30th June 2017
Brands/trading names; Complete Car Cover, Complete Van Cover, Complete Home Cover, Complete Drive Cover, Complete Taxi Cover,   Complete Travel Cover, Quote a Car, Quote a Van, Fare Cover, Hyper Hotline and Prestige Keep Moving
 Download the report here