Returning Documents

Documents we may require:

Depending on your insurer or circumstances, we may require you to return some documents to us. These will be stated on your welcome letter, which is sent following the purchase of your policy.

All documents can be sent to us by email or post:

E-mail: mydocs@ccg.co.uk

Post:
Complete Cover Group
Elmbrook House,
18-19 Station Road,
Sunbury-on-Thames,
Surrey, TW16 6SU.

For more information on the documents that we require, and why we need them, please click on the document tabs below.

 

Proof of Name and Address

To protect our customers and insurer partners against fraudulent activity, we check all policy holder identities. We accept any one of the following documents as proof of the policy holder’s name and address:

– Utility bill dated within the last 30 days (gas, electricity or water bill)
– Council tax bill dated within the last 30 days

 

DVLA Licence Summary

The DVLA now holds all driving licence information electronically and no longer issue paper counterparts.  Insurers need a copy of the policyholder and all named drivers’ Licence Summaries in order to confirm their driving licence information.

To assist you in obtaining this information we have created the following links:

  • Click here to view the DVLA’s step-by-step guide on how to access your driving licence information and create a ‘check-code’ you can share with us
  • Click here to watch our video guide on how to obtain your driving licence information
  • Click here to access the DVLA’s website or paste the following address into your browser www.gov.uk/view-driving-licence

To make it easier for you, once you have received your ‘check-code’, just email it to mydocs@ccg.co.uk with your customer reference, name, postcode and a clear picture of your driving licence photo card.

If you wish to speak to the DVLA for assistance, their number is 0300 083 0013.

 

Proof of No Claims Bonus

We will need you to provide us with your Proof of No Claims Bonus document if you have set up a policy using previously earned No Claims Bonus. We are required to provide this to your new insurer.

Proof of No Claims Bonus is a document you can obtain from your previous insurer or broker. Once we have received this we will contact the insurer or broker to confirm that the document is valid.

If we do not receive your proof of No Claims Bonus, or it cannot be confirmed, we will requote your premium based on 0 years No Claims Bonus and you will be liable for any additional payment.

 

Proof of Driving Experience

If you have been given an introductory discount based on previous driving experience where you didn’t earn your own No Claims Bonus, you will need to send us proof of this.

We are required to provide evidence of this to your new insurer.

Named Driver Experience:

– We require a fully completed named driver declaration form (this will be included in your Welcome pack).
– Once we have received this we will contact the insurer or broker to confirm that the information is valid.

Company Driving Experience:

– We require a Company Headed Letter stating how many years of claims free driving you have using company vehicles. It should also state whether you had use of the vehicle for social, as well as company use.
– Once we have received this we will contact the company to confirm that the information is valid.

Second Vehicle Experience:

– We require a copy of the most recent insurance schedule from your second vehicle insurance.
– Once we have received this we will contact the insurer or broker to confirm that the information is valid.

 

Proposal Form

Some insurers require a signed proposal form confirming your information. If you have been asked to return a proposal form, please read the following:

– Please check the details on the proposal form, ensuring that all questions have been answered accurately and honestly
– All pages of the proposal form must be returned
– The policy holder must sign and date the form where applicable
– Please highlight any incorrect details and the correct information given.
– If any details have been amended, we will requote the policy based on the changes and notify you of any change in premium

Still need help? Why not talk to us on Live Chat, during opening hours, so we can talk you through exactly what to do.